chinesekidneycare@163.com 0086-15833903535   0086-311-89262572
For Patients
FAQ
Here is a list of questions that patients concern most.Read them to learn more about Beijing Tongshantang Hospital of TCM.Moreover,if you have other doubts,do not hesitate to tell our Live Doctor about it and we are willing to answer all your questions and help you to solve.
What should I prepare for my appointment at Kidney Service China?

Please bring a list of the medicine or herbal remedy you are currently taking. You need to take your current medicines for about one week at least.

Will I go to your hospital alone or companied by my family?

You can come to our hospital alone or companied by your family members or friend. However,if you are under the age of 18,you are suggested to come with a parent or official guardian in case the conditions permit.

What does the total expenses will include?

- The medical treatment for the patient's specific disease,nursing, drugs, one-time uses materials etc.
- All routine check-up & tests:ultrasound,CT scan,MRI,blood routine,liver function and renal function tests,immune tests etc administered by our medical staff.
- Transportation to and from the airport.
- Hospital meals (or you can cook by yourself in your private kitchen--free).
- Visa extension assisting services.

Is there someone who can help me during my stay?

Yes,during your stay,we will arrange you a private nurse and interpreter,who are specialized in the cultural and language needs of international patients to help you have a comfortable inpatient life.

What service can you do for me, before,during and after the hospitalization?

--Pre-arrival preparationsBefore you arrive,we will discuss with you which personal items and medical records you will need to bring and any necessary pre-arrival financial arrangements.We would be happy to assist you with any other concerns you might have regarding transportation,food,the weather, or any other special needs.
--Assistance at the airportThe patient service staff will meet you at the airport when you arrive in China and bring you to our center.Upon your arrival,we will help you complete the admission process, fill out the registration forms,and help you adjust to your new surroundings.When you depart China to return home,our patient service staff will escort you to the airport and assist you with customs check-in. --Language ServicesWe know that getting around China can be tough without an ability to speak Chinese.However,our patient service staff can provide language assistance in English.
--Visa ExtensionOccasionally,a patient's treatment cycle will take longer than the time given on the patient's travel visa.In these cases,our patient service staff can help you to extend your stay.

How's the Weather in Hospital Location City?

Our hospital lies in temperate zone, north China. Average summer temperature highs of more than 87°F(30℃) while average winter temperature of 33°F(1℃),so please be prepared,taking right clothing as well as comfortable shoes with you.No hurricane over there,so no need to worry severe weather like that.

Are There any Banks Where I Can Exchange or Withdraw my money?

Neighbor banks include:Bank of China, HSBC(Hong Kong and Shang Hai Banking Corporation),ICBC(Industrial and Commercial Bank of China),ABC(Agricultural Bank of China),CBC(China Construction Bank),PSBC(Postal Savings Bank of China),to name a few.You can exchange your money in Bank of China or withdraw them from any of the banks aforementioned.

What about the dining and nutrition services?

For family members:the family-form ward allows the patient live with their family members;meanwhile, Kitchenette is available in every single ward,so your family can cook what they want.If they are big fan of Chinese food,of course they can visit our own canteen for dinner.
But as for the patients,there are some restrictions about their diet.Doctors and registered dietitians will help the patients get enough nutrition and minimize side-effects by diet.

What about my lodging?

Family-form wards are available,usually two caregivers are allowed in one ward. What's more,chain hotels around here are also available,such as Home Inns,7 Days Inn(to name a few) which are two of the biggest chain hotels across the country.

I can't speak Chinese,how to deal with the language problem?

We provide interpretation services in order to break the language barrier.Besides, we provide one-to-one support,whatever you want to do or wherever you want to go, your own interpreter will accompany with you.

Is there wireless network so that I can surf the Internet or send E-mails?

Free wireless network provided in every patient's room.Bring your own laptop because computers aren't available in the hospital.Other services include:printer,fax machine and copier etc.What's more,hospital also provides informational and entertainment television programming.It offers popular news, current sports and entertainment channels. All the channels are free of charge.

Is there other infrastructure nearby the hospital?

There is a church which locates in the Gao Zhu Apartment, where you can get within 15 min by walking from our hospital.Besides,a small convenience store locates in hospital.You can buy some daily necessities over there.Moreover,a plaza similar to Wal-mart and Carrefour situates nearby.It is pretty convenient for shopping.What's more,the largest park in our city, named "Water Park" locates the east of our hospital.It only takes 5 min from our hospital to Water Park.Many patients like walking,jogging or doing other exercise in this park.

chinesekidneycare@163.com 0086-15833903535
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